GB/T 19000-2008 质量管理体系 基础和术语

ICS03.120.10

A00

GB/T—ISO

GB/T

Qualitymanagementsystems—Fundamentalsandvocabulary

(ISO,IDT)

GB/TISO

I

GB/TISO

III

GB/TISO

a)

b)

c)

d)

e)

f)

g)

h)

GB/T19000

GB/TISO

1

GB/TISO

GB/T19001

1

a)

b)

2

GB/TISO

c)

d)

e)

f)

g)

h)

i)

a)

b)

c)

d)

e)

a)

b)

c)

d)

e)

f)

a)

b)

c)

d)

3

GB/TISO

GB/T

GB/T

a)

b)

c)

d)

e)

f)

g)

GB/Z

GB/TGB/T

4

GB/TISO

GB/T

a)

b)

c)

d)

GB/TGB/T

technicalexpert

quality

requirement

ISO/IEC

requirement

grade

5

GB/TISO

customersatisfaction

1

2

capability

ISO

competence

1ISO

2GB/T19000capabilitycompetence

system

managementsystem

qualitymanagementsystem

qualitypolicy

1

2

qualityobjective

1

2

management

managementmanage-

mentmanagement

managementshalltopmanagementshall

6

GB/TISO

topmanagement

qualitymanagement

qualityplanning

qualitycontrol

qualityassurance

qualityimprovement

continualimprovement

effectiveness

efficiency

organization

1

2

3ISO/IEC

organizationalstructure

7

GB/TISO

1

2

3

infrastructure

workenvironment

customer

()()

supplier

()

1

2

interestedparty

contract

ISO

process

1

2

3

product

1

——

——

——

——

8

GB/TISO

2

——

——

——

——

3

project

1

2

3

4GB/T

designanddevelopment

1

2

procedure

1

2

characteristic

1

2

3

——

——

——

——

——

——

9

GB/TISO

qualitycharacteristic

1

2

dependability

[IEC]

traceability

1

——

——

——

2VIM

conformity

conformance

nonconformity

defect

1

2

preventiveaction

1

2

correctiveaction

1

2

3

correction

10

GB/TISO

1

2

rework

regrade

repair

1,,

2

scrap

concession

deviationpermit

release

release

information

document

1

2documentation