DB1506/T 31-2022 政务服务现场管理规范

ICS01.040.03

CCSA12

1Q5/LB.□X0XXXX-XX6XX

鄂尔多斯市地方标准

DB1506/T31—2022

政务服务现场管理规范

Administrativeservicesitemanagementstandard

2022-12-26发布2023-03-25实施

鄂尔多斯市市场监督管理局  发布

DB1506/T31—2022

目次

前言.......................................................................................II

1范围.....................................................................................1

2规范性引用文件...........................................................................1

3术语和定义...............................................................................1

4管理职责.................................................................................1

5人员服务管理..............................................................................1

5.1仪容仪表............................................................................2

5.2举止行为...........................................................................2

5.3服务用语...........................................................................3

6环境形象管理.............................................................................3

6.1至简单一...........................................................................3

6.2频度优先...........................................................................3

6.3分门别类...........................................................................4

6.4便利摆放...........................................................................4

6.5没有遮挡...........................................................................5

6.6有名有家...........................................................................5

6.7直线直角...........................................................................5

6.8形迹管理...........................................................................6

6.9总表控制...........................................................................6

6.10状态可见..........................................................................7

6.11节能安全..........................................................................7

6.12标识清晰..........................................................................7

7监督与评价................................................................