GB/T 44190-2024 政务服务便民热线集成规范
GB/T 44190-2024 Specification for government service hotline integration
基本信息
本文件适用于热线的集成工作。
发布历史
-
2024年06月
研制信息
- 起草单位：
- 山东省市场监督管理局、济南市人民政府办公厅、山东新一代标准化研究院有限公司、辽宁省大数据局、山东众成标准信息科技有限公司、中国标准化研究院、中央党校(国家行政学院)、北京市市民热线服务中心、河北省数据和政务服务局、济南热线服务产业研究院、泰安市大数据中心、内蒙古自治区政务服务与数据管理局、海南省人民政府综合服务热线12345管理中心、济南全成政务智慧产业发展有限公司、山东省标准化学会、昆明市12345政务服务便民热线、驻马店市12345政务服务便民热线中心、中共济南市委党校、江苏省数据局、哈尔滨市民声热线服务中心、烟台市人民政府办公室、东营市12345政务服务便民热线
- 起草人：
- 张博嵛、马晓鸥、张媛、郭大雷、苟福良、吕雪、鞠鹏、赵国钧、王满传、张文玉、宗德勇、李成学、郝磊、陈扬、昌业云、曹现强、赵婷、黄娟、崔肖南、宋国峰、李开森、李战军、潘瑛、魏述杰、赵航、赵英、李杰、黄智勇、宋赫、刘子晨、王智明、李勇军、李峰、韩址楠、许文坤
- 出版信息：
- 页数：7页 | 字数：11 千字 | 开本： 大16开
内容描述
ICS
03.080
CCS
A12
中华人民共和国国家标准
GB/T44190—2024
政务服务便民热线集成规范
Specificationforgovernmentservicehotlineintegration
2024-06-29发布2025-01-01实施
国家市场监督管理总局发布
国家标准化管理委员会
GB/T44190—2024
目次
前言
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Ⅲ
1
范围
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1
2
规范性引用文件
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1
3
术语和定义
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1
4
基本要求
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1
5
集成模型
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1
6
集成内容
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2
6.1
基础设施集成
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2
6.2
热线系统集成
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3
6.3
服务集成
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3
7
集成评价改进
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3
参考文献
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