GB/T 44282-2024 工业互联网平台 质量管理要求

ICS

35.240.50

CCS

L67

中华人民共和国国家标准

GB/T44282—2024

工业互联网平台

质量管理要求

IndustrialInternetplatform—Qualitymanagementrequirements

2024-08-23发布2024-12-01实施

国家市场监督管理总局

发布

国家标准化管理委员会

GB/T44282—2024

目次

前言

Ⅲ

·····································································································

1

范围

1

··································································································

2

规范性引用文件

1

······················································································

3

术语和定义

1

···························································································

4

缩略语

1

································································································

5

工业互联网平台质量管理总体架构

1

···································································

5.1

总体要求

1

·························································································

5.2

策划

2

······························································································

5.3

实施

2

······························································································

5.4

检查

3

······························································································

5.5

改进

3

······························································································

6

平台人员管理质量要求

3

···············································································

6.1

目的

3

······························································································

6.2

组织管理

3

·························································································

6.3

岗位结构

3

·························································································

6.4

知识

3

······························································································

6.5

技能

4

······························································································

6.6

经验

4

······························································································

7

平台资源配置质量要求

4

···············································································

7.1

目的

4

······························································································

7.2

工具

4

······························································································

7.3

服务台

4

···························································································

7.4

知识库

4

···························································································

8

平台技术实施质量要求

5

···············································································

8.1

目的

5

······························································································

8.2

边缘层

5

···························································································

8.3

基础设施层

5

······················································································

8.4

平台层

5

···························································································

8.5

应用层

6

···························································································

9

平台运维支持质量要求

7

···············································································

9.1

目的

7

······························································································

9.2

服务级别管理

7

····················································································

9.3

服务报告

7

·························································································

9.4

事件管理

7

·························································································

Ⅰ

GB/T44282—2024

9.5

问题管理

7

·························································································

9.6

配置管理

8

·························································································

9.7

变更管理

8

·························································································

9.8

发布管理

8

·························································································

9.9

信息安全管理

8

····················································································

Ⅱ

GB/T44282—2024

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由中华人民共和国工业和信息化部提出。

本文件由全国信息化和工业化融合管理标准化技术委员会（SAC/TC573）归口。

本文件起草单位：工业和信息化部电子第五研究所、广州赛宝认证中心服务有限公司、航天云网数

据研究院（广东）有限公司、青岛凯瑞创智互联网工业科技有限公司、青岛酷特智能股份有限公司、

云南南天电子信息产业股份有限公司、树根互联股份有限公司、腾讯云计算（北京）有限责任公司、浪

潮云信息技术股份公司、上海质量科学研究院、赢家时装（赣州）有限公司、卡奥斯工业智能研究院

（青岛）有限公司、科大讯飞股份有限公司、广州交信投科技股份有限公司、联宝（合肥）电子科技有

限公司、广东美的暖通设备有限公司、白云电气集团有限公司、广域铭岛数字科技有限公司、广汽乘用

车有限公司、格创东智（深圳）科技有限公司、北京和利时系统工程有限公司、江苏徐工国重实验室科

技有限公司、上海浪潮云计算服务有限公司、用友网络科技股份有限公司、北京百度网讯科技有限公

司、广州博依特智能信息科技有限公司、羚羊工业互联网股份有限公司、黄河科技集团信息产业发展有

限公司、中冶赛迪重庆信息技术有限公司、君乐宝乳业集团有限公司、中平信息技术有限责任公司、

国家工业信息安全发展研究中心、中移物联网有限公司、湖北华中电力科技开发有限责任公司、北京远

舢智能科技有限公司、聚能信安（天津）科技有限公司、威海海洋职业学院、成都星云智联科技有限公

司、依柯力信息科技（上海）股份有限公司、安徽新宇环保科技股份有限公司。

本文件主要起草人：刘小茵、李尧、周翼、罗力田、刘克松、南博文、李海滨、张蕴蓝、成静、

卢跃文、王永霞、陈尧、张明哲、王金德、邱笑胜、刘合艳、何永春、黄钦炎、袁松洁、程俊、

程咏斌、王晓虎、严涵琦、李建鲁、李虎俊、李仁杰、王斌、宋伟、李强、郭建领、李继庚、周维、

崔俊富、张晓辉、李健、张宏伟、高洋、江欣、侯婷婷、徐顺怡、刘欣、范敏、姚华超、张仙竹、

黄文杰、李小龙、李长宇、燕居怀、何礼仁、尹可杰、张友德、陈录城、盛国军。

Ⅲ

GB/T44282—2024

工业互联网平台

质量管理要求

1范围

本文件提出了提供工业互联网平台应用和服务的组织，在人员管理、资源配置、技术实施和运维支

持方面满足质量管理要求应具备的条件和能力。

本文件适用于：

a）工业互联网平台应用方选择和评价工业互联网平台的应用和服务能力；

b）提供工业互联网平台应用和服务的组织评估自身工业互联网平台质量管理的能力；

c）第三方评价和认定工业互联网平台质量管理及服务组织的能力。

2规范性引用文件

下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文

件,仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用

于本文件。

GB/T19000—2016质量管理体系基础与术语

GB/T42568—2023工业互联网平台微服务参考框架

SJ/T11915—2023工业互联网平台术语

3术语和定义

GB/T19000—2016、GB/T42568—2023、SJ/T11915—2023界定的以及下列术语和定义适用于

本文件。

3.1

工业通信协议industrialcommunicationprotocol

工业控制领域的多方实体完成通信或服务所遵循的规则和约定。

注：通过通信信道和设备互连的多个不同地理位置的数据通信系统，使其协同工作实现信息交换和资源共享，它们

之间需具有互认的语言与标准。

4缩略语

下列缩略语适用于本文件。

APP：应用程序（Application）

SLA：服务等级协议（Service﹘LevelAgreement）

5工业互联网平台质量管理总体架构

5.1总体要求

提供工业互联网平台应用和服务的组织，应设立合理的管理架构，对影响工业互联网平台质量的人

员管理、资源配置、技术实施和运维支持过程，进行策划、实施、检查和改进，并对影响过程质量的各

1