GB/T 44601-2024 信息技术服务 服务生存周期过程

GB/T 44601-2024 Information technology service—Service life cycle processes

国家标准 中文简体 即将实施 页数:24页 | 格式:PDF

基本信息

标准号
GB/T 44601-2024
标准类型
国家标准
标准状态
即将实施
中国标准分类号(CCS)
国际标准分类号(ICS)
发布日期
2024-09-29
实施日期
2025-04-01
发布单位/组织
国家市场监督管理总局、国家标准化管理委员会
归口单位
全国信息技术标准化技术委员会(SAC/TC 28)
适用范围
本文件确立了服务生存周期过程的框架,规定了信息技术服务生存周期过程及各过程的要求。
本文件适用于组织服务生存周期过程的建立和评估。

发布历史

文前页预览

研制信息

起草单位:
北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证(集团)有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展中心、浙江华是科技股份有限公司、信华信技术股份有限公司、北京汇智卓远科技有限公司、万达信息股份有限公司、合肥博胜信息技术服务有限公司、国网区块链科技(北京)有限公司、护航科技股份有限公司、北京仁科信息技术有限公司、江苏新希望科技有限公司、苏州硕亚环保科技有限公司、中平信息技术有限责任公司、山东正中信息技术股份有限公司、新疆维吾尔自治区软件行业协会、联想(北京)有限公司、中国移动通信集团黑龙江有限公司、北京谷器数据科技有限公司、合肥博胜信息技术服务有限公司、网鼎明天科技有限公司、上海华讯网络系统有限公司、首都信息发展股份有限公司、南方电网互联网服务有限公司、北京德信永道信息技术服务有限公司
起草人:
刘玲、王野平、马烈、陈志峰、白璐、张树玲、尹宏、熊健淞、黄建新、孙玉友、王世兵、刘鹏飞、杨海涛、吴显德、刘宏、徐胜林、岳素林、周鹏程、唐百惠、肖筱华、杨好、周翮翔、王飞、栗卓越、石竹玉、史立伟、宿爱霞、于浩、杨开聪、左严、郑晓霞、张宏伟、鹿全礼、吴鹏、王萌、赵榛、任超、夏何均、徐光金、王培杰、赵磊、吴芸、高尚、杨泉
出版信息:
页数:24页 | 字数:31 千字 | 开本: 大16开

内容描述

ICS

35.240.99

CCS

L67

中华人民共和国国家标准

GB/T44601—2024

信息技术服务服务生存周期过程

Informationtechnologyservice—Servicelifecycleprocesses

2024-09-29发布2025-04-01实施

国家市场监督管理总局发布

国家标准化管理委员会

GB/T44601—2024

目次

前言

·····································································································

1

范围

··································································································

1

2

规范性引用文件

······················································································

1

3

术语和定义

···························································································

1

4

过程框架

······························································································

2

5

服务战略过程

·························································································

3

5.1

战略规划

·························································································

3

5.2

战略部署

·························································································

4

6

服务分析与设计过程

·················································································

4

6.1

服务分析

·························································································

4

6.2

服务设计

·························································································

5

7

服务实现过程

·························································································

5

7.1

服务构建

·························································································

5

7.2

服务测试

·························································································

6

7.3

服务发布

·························································································

7

8

服务运营过程

·························································································

7

8.1

服务交付准备

····················································································

7

8.2

服务交付

·························································································

8

8.3

服务监控

·························································································

8

8.4

服务运营提升

····················································································

9

8.5

服务价值评估

····················································································

9

9

服务退役过程

·······················································································

10

9.1

服务中止

························································································

10

9.2

服务退役

························································································

10

10

服务支持过程

······················································································

11

10.1

风险管理

······················································································

11

10.2

质量管理

······················································································

11

10.3

资产管理

······················································································

12

10.4

人力资源管理

··················································································

12

10.5

知识管理

······················································································

13

参考文献

································································································

14

GB/T44601—2024

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分:标准化文件的结构和起草规则》的规

定起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由全国信息技术标准化技术委员会(SAC/TC28)提出并归口。

本文件起草单位:北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心

有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软

件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证

(集团)有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展

中心、浙江华是科技股份有限公司、信华信技术股份有限公司、北京汇智卓远科技有限公司、万达信息

股份有限公司、合肥博胜信息技术服务有限公司、国网区块链科技(北京)有限公司、护航科技股份有

限公司、北京仁科信息技术有限公司、江苏新希望科技有限公司、苏州硕亚环保科技有限公司、中平信

息技术有限责任公司、山东正中信息技术股份有限公司、新疆维吾尔自治区软件行业协会、联想

(北京)有限公司、中国移动通信集团黑龙江有限公司、北京谷器数据科技有限公司、合肥博胜信息技

术服务有限公司、网鼎明天科技有限公司、上海华讯网络系统有限公司、首都信息发展股份有限公司、

南方电网互联网服务有限公司、北京德信永道信息技术服务有限公司。

本文件主要起草人:刘玲、王野平、马烈、陈志峰、白璐、张树玲、尹宏、熊健淞、黄建新、

孙玉友、王世兵、刘鹏飞、杨海涛、吴显德、刘宏、徐胜林、岳素林、周鹏程、唐百惠、肖筱华、

杨好、周翮翔、王飞、栗卓越、石竹玉、史立伟、宿爱霞、于浩、杨开聪、左严、郑晓霞、张宏伟、

鹿全礼、吴鹏、王萌、赵榛、任超、夏何均、徐光金、王培杰、赵磊、吴芸、高尚、杨泉。

GB/T44601—2024

信息技术服务服务生存周期过程

1范围

本文件确立了服务生存周期过程的框架,规定了信息技术服务生存周期过程及各过程的要求。

本文件适用于组织服务生存周期过程的建立和评估。

2规范性引用文件

本文件没有规范性引用文件。

3术语和定义

下列术语和定义适用于本文件。

3.1

信息技术服务informationtechnologyservice

供方为需方提供开发、应用信息技术的服务,以及供方以信息技术为手段提供支持需方业务活动的

服务。

注:本文件中提到的“服务”均指信息技术服务。

[来源:GB/T29264—2012,2.1,有修改]

3.2

生存周期lifecycle

系统、产品、服务、项目或其他人为实体从开始到结束的演变。

[来源:GB/T30999—2014,2.3]

3.3

组织organization

为实现目标,由职责、权限和相互关系构成自身功能的一个人或一组人。

[来源:GB/T19000—2016,3.2.1]

3.4

过程process

利用输入实现预期结果的相互关联或相互作用的一组活动。

[来源:GB/T19000—2016,3.4.1]

3.5

活动activity

过程中内聚任务的集合。

[来源:GB/T30999—2014,2.1]

3.6

服务战略servicestrategy

组织根据环境变化和产业发展趋势,依据自身资源和实力,规划出(或决策出)适合本组织发展的

中长期目标,明确发展任务和发展方向。

1

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