GB/T 44601-2024 信息技术服务 服务生存周期过程
GB/T 44601-2024 Information technology service—Service life cycle processes
基本信息
本文件适用于组织服务生存周期过程的建立和评估。
发布历史
-
2024年09月
文前页预览
研制信息
- 起草单位:
- 北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证(集团)有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展中心、浙江华是科技股份有限公司、信华信技术股份有限公司、北京汇智卓远科技有限公司、万达信息股份有限公司、合肥博胜信息技术服务有限公司、国网区块链科技(北京)有限公司、护航科技股份有限公司、北京仁科信息技术有限公司、江苏新希望科技有限公司、苏州硕亚环保科技有限公司、中平信息技术有限责任公司、山东正中信息技术股份有限公司、新疆维吾尔自治区软件行业协会、联想(北京)有限公司、中国移动通信集团黑龙江有限公司、北京谷器数据科技有限公司、合肥博胜信息技术服务有限公司、网鼎明天科技有限公司、上海华讯网络系统有限公司、首都信息发展股份有限公司、南方电网互联网服务有限公司、北京德信永道信息技术服务有限公司
- 起草人:
- 刘玲、王野平、马烈、陈志峰、白璐、张树玲、尹宏、熊健淞、黄建新、孙玉友、王世兵、刘鹏飞、杨海涛、吴显德、刘宏、徐胜林、岳素林、周鹏程、唐百惠、肖筱华、杨好、周翮翔、王飞、栗卓越、石竹玉、史立伟、宿爱霞、于浩、杨开聪、左严、郑晓霞、张宏伟、鹿全礼、吴鹏、王萌、赵榛、任超、夏何均、徐光金、王培杰、赵磊、吴芸、高尚、杨泉
- 出版信息:
- 页数:24页 | 字数:31 千字 | 开本: 大16开
内容描述
ICS
35.240.99
CCS
L67
中华人民共和国国家标准
GB/T44601—2024
信息技术服务服务生存周期过程
Informationtechnologyservice—Servicelifecycleprocesses
2024-09-29发布2025-04-01实施
国家市场监督管理总局发布
国家标准化管理委员会
GB/T44601—2024
目次
前言
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Ⅲ
1
范围
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1
2
规范性引用文件
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1
3
术语和定义
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1
4
过程框架
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2
5
服务战略过程
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3
5.1
战略规划
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3
5.2
战略部署
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4
6
服务分析与设计过程
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4
6.1
服务分析
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4
6.2
服务设计
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5
7
服务实现过程
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5
7.1
服务构建
·························································································
5
7.2
服务测试
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6
7.3
服务发布
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7
8
服务运营过程
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7
8.1
服务交付准备
····················································································
7
8.2
服务交付
·························································································
8
8.3
服务监控
·························································································
8
8.4
服务运营提升
····················································································
9
8.5
服务价值评估
····················································································
9
9
服务退役过程
·······················································································
10
9.1
服务中止
························································································
10
9.2
服务退役
························································································
10
10
服务支持过程
······················································································
11
10.1
风险管理
······················································································
11
10.2
质量管理
······················································································
11
10.3
资产管理
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12
10.4
人力资源管理
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12
10.5
知识管理
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13
参考文献
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14
Ⅰ
GB/T44601—2024
前言
本文件按照GB/T1.1—2020《标准化工作导则第1部分:标准化文件的结构和起草规则》的规
定起草。
请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。
本文件由全国信息技术标准化技术委员会(SAC/TC28)提出并归口。
本文件起草单位:北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心
有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软
件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证
(集团)有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展
中心、浙江华是科技股份有限公司、信华信技术股份有限公司、北京汇智卓远科技有限公司、万达信息
股份有限公司、合肥博胜信息技术服务有限公司、国网区块链科技(北京)有限公司、护航科技股份有
限公司、北京仁科信息技术有限公司、江苏新希望科技有限公司、苏州硕亚环保科技有限公司、中平信
息技术有限责任公司、山东正中信息技术股份有限公司、新疆维吾尔自治区软件行业协会、联想
(北京)有限公司、中国移动通信集团黑龙江有限公司、北京谷器数据科技有限公司、合肥博胜信息技
术服务有限公司、网鼎明天科技有限公司、上海华讯网络系统有限公司、首都信息发展股份有限公司、
南方电网互联网服务有限公司、北京德信永道信息技术服务有限公司。
本文件主要起草人:刘玲、王野平、马烈、陈志峰、白璐、张树玲、尹宏、熊健淞、黄建新、
孙玉友、王世兵、刘鹏飞、杨海涛、吴显德、刘宏、徐胜林、岳素林、周鹏程、唐百惠、肖筱华、
杨好、周翮翔、王飞、栗卓越、石竹玉、史立伟、宿爱霞、于浩、杨开聪、左严、郑晓霞、张宏伟、
鹿全礼、吴鹏、王萌、赵榛、任超、夏何均、徐光金、王培杰、赵磊、吴芸、高尚、杨泉。
Ⅲ
GB/T44601—2024
信息技术服务服务生存周期过程
1范围
本文件确立了服务生存周期过程的框架,规定了信息技术服务生存周期过程及各过程的要求。
本文件适用于组织服务生存周期过程的建立和评估。
2规范性引用文件
本文件没有规范性引用文件。
3术语和定义
下列术语和定义适用于本文件。
3.1
信息技术服务informationtechnologyservice
供方为需方提供开发、应用信息技术的服务,以及供方以信息技术为手段提供支持需方业务活动的
服务。
注:本文件中提到的“服务”均指信息技术服务。
[来源:GB/T29264—2012,2.1,有修改]
3.2
生存周期lifecycle
系统、产品、服务、项目或其他人为实体从开始到结束的演变。
[来源:GB/T30999—2014,2.3]
3.3
组织organization
为实现目标,由职责、权限和相互关系构成自身功能的一个人或一组人。
[来源:GB/T19000—2016,3.2.1]
3.4
过程process
利用输入实现预期结果的相互关联或相互作用的一组活动。
[来源:GB/T19000—2016,3.4.1]
3.5
活动activity
过程中内聚任务的集合。
[来源:GB/T30999—2014,2.1]
3.6
服务战略servicestrategy
组织根据环境变化和产业发展趋势,依据自身资源和实力,规划出(或决策出)适合本组织发展的
中长期目标,明确发展任务和发展方向。
1
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