DB43/T 2756.2-2023 卷烟零售终端服务文旅融合指南 第 2 部分：服务

ICS65.160

CCSX98

43

湖南省地方标准

DB43/T2756.2—2023

卷烟零售终端服务文旅融合指南

第2部分：服务

Cigaretteretailterminalserviceculturaltourismintegrationguide—

Part2:Services

2023-09-27发布2023-12-27实施

湖南省市场监督管理局发布

DB43/T2756.2—2023

目次

前言························································································································Ⅲ

1范围·····················································································································1

2规范性引用文件······································································································1

3术语和定义············································································································1

4总体原则···············································································································1

5服务人员···············································································································1

5.1基本素养·········································································································1

5.2业务技能·········································································································2

6服务内容···············································································································2

6.1卷烟品牌推介···································································································2

6.2旅游特产推广···································································································2

6.3游客便捷服务···································································································2

6.4文创产品推荐···································································································2

6.5游客休憩服务···································································································3

6.6游客云上服务···································································································3

6.7结算支付服