GB/T 44120-2024 智慧城市 公众信息终端服务指南

ICS

35.240.01

CCS

L70

中华人民共和国国家标准

GB/T44120—2024

智慧城市公众信息终端服务指南

Smartcity—Guidelinesforpublicinformationterminalservices

2024-05-28发布2024-12-01实施

国家市场监督管理总局

发布

国家标准化管理委员会

GB/T44120—2024

目次

前言

Ⅲ

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1

范围

1

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2

规范性引用文件

1

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3

术语和定义

1

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4

缩略语

1

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5

公众信息服务基本原则

1

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6

公众信息服务内容与模式

2

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6.1

公众信息服务内容

2

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6.2

公众信息服务模式

2

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6.3

信息推送服务

2

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6.4

信息查询服务

3

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6.5

信息互动服务

3

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7

公众信息终端分类及服务功能

3

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7.1

终端分类

3

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7.2

移动端

4

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7.3

计算机端

4

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7.4

自助服务终端

5

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7.5

电视端

6

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7.6

信息显示屏

6

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参考文献

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Ⅰ

GB/T44120—2024

前言

本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规定

起草。

请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。

本文件由全国信息技术标准化技术委员会（SAC/TC28）提出并归口。

本文件起草单位：兰州北科维拓科技股份有限公司、中国电子技术标准化研究院、兰州三维大数据

标准化研究院有限公司、南威软件股份有限公司、深圳赛西信息技术有限公司、山东浪潮新基建科技有

限公司、华为技术有限公司、中国人民大学、北京清华同衡规划设计研究院有限公司、兰州大学、华勤

技术股份有限公司、成都秦川物联网科技股份有限公司、上海大学、广东金赋科技股份有限公司、深圳

市永达电子信息股份有限公司、深圳市深勘工程咨询有限公司、山西云时代智慧城市技术发展有限公

司、杭州海康威视数字技术股份有限公司、北京航空航天大学、山东新一代标准化研究院有限公司、西

安航天弘发实业有限公司、北京君翌科技有限公司。

本文件主要起草人：陈冬梅、张红卫、刘文、赵强、仵大奎、张天一、李守亮、彭革非、英杰、

冯晓蒙、安小米、赵有骥、郝诚山、王飞飞、陆福相、相福民、颜文亮、权亚强、任泳谊、张盈盈、

戚建淮、贾海鹏、陈光潜、李腾、赵娜、党桥桥、王瑶瑶、赵志立、邓攀、郑金萍、史丛丛、范婉锋、

张默。

Ⅲ

GB/T44120—2024

智慧城市公众信息终端服务指南

1范围

本文件给出了智慧城市场景下公众信息服务基本原则、公众信息服务内容与模式、公众信息终端分

类及服务功能。

本文件适用于指导智慧城市场景下公众信息终端服务的规划、设计、建设与运维等。

2规范性引用文件

本文件没有规范性引用文件。

3术语和定义

下列术语和定义适用于本文件。

3.1

公众信息终端服务publicinformationterminalservices

根据公众信息需求，服务提供者通过多种手段、方法对信息进行搜集、加工和处理，在各类终端设

备上提供信息产品或服务的有组织的活动。

3.2

智能移动终端smartmobileterminal

能够接入移动通信网，具有能够提供应用程序开发接口的开放操作系统，并能够安装和运行第三方

应用软件的手持或便携设备。

[来源：GB/T34978—2017，3.1.1，有修改]

3.3

自助服务终端publicinformationsel-serviceterminal

服务提供者提供的实施自助服务的专用设备或装置。

[来源：GB/T23647—2009，3.2]

4缩略语

下列缩略语适用于本文件。

ID：身份标识号（IdentityDocument）

5公众信息服务基本原则

提供公众信息服务时宜考虑以下基本原则。

a）合规合法：采集、处理和发布信息时遵守现行相关法律法规。

b）便民利民：为公众提供多途径、简单、明确和易用的信息获取和处理方式，使公众能够方便、

有效地获取和处理信息。

c）用户友好：满足用户多样化需求，界面和功能设计简洁、清晰，并充分考虑用户身体机能差

1